Thank you for shopping at canong7x! We value high-quality products and excellent customer service. Please take a moment to read our detailed return and refund policy:
Returns
We accept returns for most items within 30 days of purchase. To be eligible for a return, the item must meet the following conditions:
Unused and unworn: Items should be in the same condition as received (e.g., no signs of wear or use).
Original Packaging: Returns must include the original packaging and tags, if applicable.
Product-Specific Exceptions: Some products, such as [please specify certain non-returnable items such as opened electronics, personalized items, etc.], are not eligible for return due to their nature.
Refunds
After receiving and inspecting your returned items, we will notify you of the approval or rejection of your refund. Refunds will be processed to your original payment method within 7-10 business days of approval.
Non-Returnable Items
Certain items, including [please specify specific categories, e.g., “personalized gifts, health and beauty products, etc.”], are non-returnable and non-refundable.
Free Return Shipping
For eligible returns, we will provide you with a prepaid return label, so you won’t incur any costs. Please ensure the item is returned using the method we specify to avoid shipping issues.
No Restocking Fee
We do not charge a restocking fee for returns, as per our policy.
Exchanges
If the item you purchased is defective or damaged, we will gladly exchange it for a replacement. Please contact us at contact@canong7x.shop to initiate the exchange process.
Damaged or Defective Items
If, contrary to expectations, you receive a damaged or defective product, please contact us immediately at [insert email address]. Please send us a photo of the damaged or defective item so we can address the issue as quickly as possible and offer you a replacement or refund.
Returns
To initiate the return process, please email us at contact@canong7x.shop with your order number and the reason for the return. Our team will respond with a return authorization and detailed instructions.
Policy Updates
We reserve the right to update these policies at any time. Any changes will be posted on our website and will take effect immediately.
Customer Confirmation
By purchasing from canong7x, you confirm that you have read and agree to our Return and Refund Policy.
For any further questions or concerns, please contact us at contact@canong7x.shop.